Return & Refund Policy

We hope you love your KREVELL jewelry. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

• In their original condition

• Free from signs of wear or damage beyond reasonable inspection

• Returned with their original packaging whenever possible

Custom-made or personalized items are not eligible for change-of-mind returns. This does not affect your rights if an item is defective, damaged, or incorrect.

2. Return Process

Please contact us at help@krevell.com before sending your order back. Include your order number so our team can provide the correct return address and instructions.

Please do not send items back before contacting us, as this may delay the return process.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

3. Refunds

Once we receive your return, or acceptable proof of return shipment where applicable, we will review it and issue any refund due to your original payment method within the timeframe required by applicable law.

Refunds may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.

Original standard shipping costs will also be refunded where required by applicable law.

4. Defective or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us as soon as possible.

Please include your order number and clear photos of the item so that we can review the issue and provide further assistance.

KREVELL will cover reasonable return shipping costs for defective, damaged, or incorrect items and arrange an appropriate resolution in accordance with applicable law.

5. Contact Us

If you have any questions about our return or refund policy, please contact us at:

help@krevell.com

This policy does not affect your statutory consumer rights.