Shipping Policy

We ship worldwide from our studio.

1. Order Processing

Orders are dispatched within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive an email containing your tracking number.

2. Shipping Times

Shipping logistics providers: USPS, local Post, local carriers, DHL, FedEx, UPS, etc. Based on their availability and responsiveness at different time, we would choose the most suitable one to deliver your order as soon as possible. 

A.Countries:

contiguous United States, Canada, United Kingdom, Switzerland, Australia, New Zealand, Japan, South Korea, China, Thailand, Philippines, Singapore.

B.Countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

C.Other countries/regions: 

3. Tracking Information

Once your order has been dispatched, we will send a shipping confirmation email with your tracking number.

Please allow some time for tracking information to become active after your package has been handed over to the carrier.

If your tracking information has not updated for an extended period, please contact us at:

help@krevell.com

4. Customs & Import Taxes

For international orders, customs duties, import taxes, VAT, or other applicable fees may be charged by the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the buyer.

KREVELL does not control these charges and cannot guarantee whether or how much you may be charged.

Customs processing may also cause additional delays to your delivery.

5. Delivery Delays

While we do our best to ensure timely delivery, KREVELL is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs clearance

• Severe weather

• Carrier delays

• Public holidays

• Incorrect or incomplete shipping information

• Other unforeseen circumstances affecting transportation

If your order is significantly delayed, please contact us at help@krevell.com, and we will assist you in checking the shipment status.

6. Incorrect Shipping Information

Please make sure that your shipping information is accurate and complete before placing your order.

If an order has not yet been shipped and you notice an error in your shipping address, please contact us as soon as possible at:

help@krevell.com

Once an order has been dispatched, we may not be able to change the delivery address.

KREVELL is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

7. Contact Us

If you have any questions about shipping or your order, please contact us at:

help@krevell.com